Final Exam

Your instructor has defined a leader as …

One who leads

Correct Incorrect Correct answer

The one in charge

Correct Incorrect Correct answer

The one with the highest rank

Correct Incorrect Correct answer

A dynamic proactive person

Correct Incorrect Correct answer

According to your instructor, good leaders inspire their followers with …

Promises

Correct Incorrect Correct answer

Rhetoric

Correct Incorrect Correct answer

Vision of what could or should be

Correct Incorrect Correct answer

Threats

Correct Incorrect Correct answer

Leadership by definition omits the use of …

Coercive power

Correct Incorrect Correct answer

Persuasion

Correct Incorrect Correct answer

Conversations

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Innovations

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The author of the book “Lincoln on leadership” believes that Lincoln …

Was an incompetent leader.

Correct Incorrect Correct answer

Was the greatest president and leader this country has ever had.

Correct Incorrect Correct answer

Was more of a follower than a leader.

Correct Incorrect Correct answer

Learned leadership from his elementary school teacher.

Correct Incorrect Correct answer

According to your instructor…

Newly appointed supervisors are usually enthusiastically welcomed.

Correct Incorrect Correct answer

Newly appointed supervisors are usually on probation for one year.

Correct Incorrect Correct answer

Resentment of a newly appointed supervisor is a frequent problem.

Correct Incorrect Correct answer

A newly appointed supervisor is usually on probation for six months.

Correct Incorrect Correct answer

Which of the following is a correct statement?

Consistency in guidance to subordinates is essential in building trust, respect and acceptance.

Correct Incorrect Correct answer

One builds the trust of a subordinate by befriending the subordinate.

Correct Incorrect Correct answer

A supervisor builds trust by covering up small infractions of the rules.

Correct Incorrect Correct answer

Trust is built by showing subordinates that you make the same mistakes that they make.

Correct Incorrect Correct answer

Effective ethical leaders will instill discipline and provide rewards to those who are ethical.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Why are FTOs so influential?

New personnel are more vulnerable to peer pressure than any other time in their career.

Correct Incorrect Correct answer

FTOs are their role model during this time period.

Correct Incorrect Correct answer

Role-modeling is the most powerful way to alter behavior.

Correct Incorrect Correct answer

All of the above.

Correct Incorrect Correct answer

The key to being a good “change manager” is the ability to apply the maximum level of disequilibrium to his/her department.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Organizations that are adaptable view change in a positive light.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Great leaders believe that they will always be judged by their words and not their actions.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The “Five L’s” reveal that great leaders spend twice as much time speaking vs. listening and learning.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

What would an effective leader do if the leader felt that a rule makes no sense? Would the leader do either of the following: (Select the best answer.)

Ignore the rule

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Break the rule with very strong plans in place in order to justify having done so

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Justify a change with the necessary documentation

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Just wait until the rule was officially changed

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According to your instructor, one of the things the crew of the Benfold wanted was …

Something to be proud of

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Shorter work days

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Shorter work days

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A higher salary

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________ is best used when the behavior to be regulated has task content, time is short, and there is one right way to accomplish the task.

Compliance

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Identification

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Internalization

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All of the above

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None of the above

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If your power is derived from your job role, i.e., your level of power is a function of your position in the Sheriff’s Office, the base is:

Reward

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Coercive

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Legitimate

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Referent

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Expert

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How many basic behavioral styles are there in DISC Analysis?

One

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Two

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Three

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Four

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Contingency Theory assumes there is no best way of leading. The ability to lead is contingent upon…

The bottom line

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Various situational factors

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Natural talent

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Communication

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Why should the honor given to individuals to uphold and enforce law not be taken for granted? Choose the correct answer(s) from the list below.

It is an esteemed and righteous service provided to the people of this nation held in the highest respect.

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It is a service that the people trust.

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Law enforcement personnel preserve the justice system by enforcing the law

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All of the above

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How do ethics and morals differ? Select the correct answers below.

Ethics deal with right and wrong by external standards

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Morals deal with right and wrong by personal principles

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All of the above

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The process of deciding the value of the information to the receiver is:

Remembering

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Hearing

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Responding

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Attending

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Evaluating

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Which of the following do we learn last:

Writing

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Reading

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Speaking

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Listening

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All of the above

Correct Incorrect Correct answer

Which of the following would be the most effective strategy for clarifying work procedures:

Emphasizing your level of expertise

Correct Incorrect Correct answer

Being dynamic and energetic

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Being a role model

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Encouraging communicative participation as a team

Correct Incorrect Correct answer

All are equally effective

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According to Sheriff Ray Nash in his video the “Power of the Tongue”, the tongue has the power of life and death depending on how you use it.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

In the military, courage is overcoming fears of bodily harm and doing your duty (physical courage), and overcoming fears of other than bodily harm (moral courage) while doing what ought to be done.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

According to Lt. Col. Levin, trust is developed at the top and then it goes down through an organization to each individual in the organization.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Which generation came right after the Baby Boomers?

Generation X

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The Millennials

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Generation Z

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The Silent Generation

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Cohort generations are set off from other generations by…

Which decade they were born

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Consensus of the researchers

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Strong historical boundaries

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Exact ages

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When people are afraid to tell you the truth, for whatever reason, it creates a barrier that keeps you from getting the best out of your people.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Any leader constantly has to…

Punish serious mistakes

Correct Incorrect Correct answer

Repeat and reinforce the mission message, the organization's values and heritage, and the importance of the small details that go into every phase of the work

Correct Incorrect Correct answer

Micromanage

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Update the core values of the team

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Empathy is treating people in accordance to their emotional reactions.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Emotional intelligence is less important in leadership positions.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The “all or nothing myth” states that if I can’t get to the top, I’m not even going to lead.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The advantageous decision making cycle is often referred to as:

fly wheel effect

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fly by the seat of your pants effect

Correct Incorrect Correct answer

fly swatter effect

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fly rod effect

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If there is a disharmony between your message/content and your delivery system/voice and non-verbal, people will be which?

context

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tone

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content

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delivery system

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An amateur response to an emotionally upset person is to:

react to the words only

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respond to the words and react to the meaning

Correct Incorrect Correct answer

react to the meaning only

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react the words rather than respond to meaning

Correct Incorrect Correct answer

Most law enforcement related stress comes from internal relationships, not outside influences.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Clearing the record of those who have wronged me and refusing to hold a grudge is ….

Faithfulness

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Forgiveness

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Meekness

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Obedience

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Unfortunately, instead of focusing on the commonality, individuals focus on the differences, assigning values of what is better, thus creating the foundation for:

stereotyping

Correct Incorrect Correct answer

biases

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prejudices

Correct Incorrect Correct answer

all of the above

Correct Incorrect Correct answer

The continuing changing demographics in the United States creates a new demand for law enforcement to think and incorporate new approaches to resolving problems without creating inequity in how people are treated.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Action Leaders do not require humility.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Achieving the Task is the _______ component of Action Leadership.

First

Correct Incorrect Correct answer

Second

Correct Incorrect Correct answer

Third

Correct Incorrect Correct answer

Reflective Leadership Roles include both organizational roles and team roles

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The “Blind Spot” is an area of denial and can cause:

sensitivity

Correct Incorrect Correct answer

open discussions

Correct Incorrect Correct answer

trust

Correct Incorrect Correct answer

misunderstanding

Correct Incorrect Correct answer

The Wright brothers were successful because they started with…

Ample cash

Correct Incorrect Correct answer

Engineering backgrounds

Correct Incorrect Correct answer

Why

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All of the above

Correct Incorrect Correct answer

Successful succession is more than selecting someone with an appropriate skill set- it’s about finding someone who…

Is popular with all the employees

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Knows how to micro-manage

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Can manage change

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Is in lockstep with the original cause around which the company was founded

Correct Incorrect Correct answer

Like management, leadership is an observable set of skills that can be learned and therefore, should be studied and taught by the legacy leader.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The instructor relates to which of the following in his example of courage?

Rosa Parks

Correct Incorrect Correct answer

John Kennedy

Correct Incorrect Correct answer

Martin Luther King

Correct Incorrect Correct answer

Rosie O'Grady

Correct Incorrect Correct answer

Organizational stability that is carefully guided creates a favorable work environment for…

Increased turnover

Correct Incorrect Correct answer

A healthy organization

Correct Incorrect Correct answer

Decrease in job related injuries

Correct Incorrect Correct answer

An organization plagued with confusion

Correct Incorrect Correct answer

The succession management process is a deliberate and systematic effort by an organization to…

Ensure leadership continuity in key positions

Correct Incorrect Correct answer

To develop and retain future intellectual capital

Correct Incorrect Correct answer

To build a formal process into the Strategic Plan to create a leadership pipeline for the future and a process to establish back up plans for critical positions in any job category

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

None of the above

Correct Incorrect Correct answer

The most progressive law enforcement agencies will have the best strategies and processes for:

Attracting and hiring employees

Correct Incorrect Correct answer

Managing and developing employees

Correct Incorrect Correct answer

Retaining top performing employees

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

In Law Enforcement, retaining employees can be challenging, turnover is high for various reasons. You have made a significant investment in each employee you hire. Which of the following are key points to remember about retaining employees:

Create a trusting work environment and provide the best equipment you can

Correct Incorrect Correct answer

Provide incentives that may offset salary and provide educational incentives

Correct Incorrect Correct answer

Create a sense of family importance

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

By explaining laws and policies in layman terms and incorporating human factors, the public will be better informed and see officers as human beings rather just robotic enforcers of the law.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Which are effects of sleep deprivation?

Decreased reaction time

Correct Incorrect Correct answer

Irritability

Correct Incorrect Correct answer

Increased accuracy

Correct Incorrect Correct answer

Was Paul Revere’s midnight ride a solitary ride?

Yes

Correct Incorrect Correct answer

No

Correct Incorrect Correct answer

A creative leader usually has a pretty good idea where he wants to go before acting or attempting to inspire others to act.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

An adaptive leader does not need to understand themselves nor try to see themselves the way others see them.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

An adaptive leader must always remain flexible.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

To be authentic is to:

Unite both in living history by being true and real with ourselves

Correct Incorrect Correct answer

Be true and real in the world

Correct Incorrect Correct answer

Face differences openly

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

Deepest values is to “developmental skills” as emotional intelligence is to:

Interpersonal skills

Correct Incorrect Correct answer

Thought process skills

Correct Incorrect Correct answer

Behavioral skills

Correct Incorrect Correct answer

Intrapersonal skills

Correct Incorrect Correct answer

A true servant leader never rejects ideas.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

It is important for the servant leader to encourage discovery learning.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

“Appreciate Constituents” is one of the six disciplines of credibility?

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Ethical leaders are supportive, collaborative, considerate, and empowering.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The network of collaboration a leader has is also a marker of influence which goes to the heart of the definition of leadership.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The primary starting point for developing leadership traits is that the leader has to care, and influence followers to care. This trait extends to caring about followers and championing them in their own activities for growth and development.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Toxic leaders view their subordinates as disposable pieces of equipment rather than people, have a destructive personality or interpersonal skills that produce a hostile work climate, [and] are motivated primarily by self-interest.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Toxic leadership can be defined as:

Leadership brought about by a lack of self-awareness, lack of self-control and confidence, all of which are seeded by self-interest.

Correct Incorrect Correct answer

Toxic leaders care all about themselves. They only think of their own feelings and disregard those of others. Toxic leadership is related to [an] autocratic leadership style.

Correct Incorrect Correct answer

A toxic leader's subordinates don't like him or her.

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

Officers often train to succeed, this can lead to a “contempt of cop mindset” where one cannot back down and feels the need to win every issue.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Events that occur in our professional lives can have a direct effect on our interaction in our personal lives.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Which item below is not one of the Four Agreements discusses in this module?

Avoid conflict at all cost

Correct Incorrect Correct answer

Be impeccable with your word

Correct Incorrect Correct answer

Don't make assumptions

Correct Incorrect Correct answer

Always do your best

Correct Incorrect Correct answer

Don't take things personally

Correct Incorrect Correct answer

Integrity, goal setting, innovation and being motivational are four of the top five leadership trait/expectations as identified in the business world. What is the 5th expectation?

Collaborative

Correct Incorrect Correct answer

Courageous

Correct Incorrect Correct answer

Patience

Correct Incorrect Correct answer

Knowledgeable

Correct Incorrect Correct answer

Brevity is the soul of command. Too much talking suggests desperation on the part of the leader. Speak shortly, decisively and to the point-and couch your desires in such natural logic that no one can raise objections. Then move on.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Cyrus was a tyrant who believe that the enemy must be vanquished at all cost in order to establish a new society.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The most critical aspect for enhancing organizational adaptability is with a nurturing environment.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Volatility basically states that the nature, speed, volume and magnitude of change cannot be known.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

A simplistic view of the cycle or loop would be that you “Observe” the enemy and their actions. Next you would “Orient” yourself or force into a more favorable position. You would then “Decide” on your course of action. Finally, you would “Act.”

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The OODA Loop suggests that, success depends on the ability to assess a situation, decide what to do and act quickly.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

According to Goleman each person has more than one type of intelligence that may be more predictive of success in life than IQ.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Emotion is defined as a strong intense feeling such as:

Love

Correct Incorrect Correct answer

Joy

Correct Incorrect Correct answer

Fear

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

Exploration is a mode in which you generate curiosity and fascination with discovery. It is helpful when understanding a problem or situation at the surface to find a better path forward.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Jason claimed that he took the butcher knife to school to tell his teacher, Pologruto, that he, Jason, was going to commit suicide because of the bad grade.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

When engaged in career planning it is especially important for you to:

have a career path plan so you can see how your current role serves as a preparation for the next level of promotion or a lateral transfer

Correct Incorrect Correct answer

avoid mentors and coaches, both inside and outside of your organization

Correct Incorrect Correct answer

avoid being promoted to your level of incompetence and staying there

Correct Incorrect Correct answer

A and B above

Correct Incorrect Correct answer

all of the above

Correct Incorrect Correct answer

Peter Senge refers to Personal Mastery as the discipline of:

continually clarifying and deepening our personal vision

Correct Incorrect Correct answer

focusing our energies

Correct Incorrect Correct answer

developing patience

Correct Incorrect Correct answer

seeing reality objectively

Correct Incorrect Correct answer

all of the above

Correct Incorrect Correct answer

To use the skill of responding effectively with accurate understanding requires careful observation of non-verbal cues.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Credible leadership leans towards all but ONE of the following general skill sets:

more effective self-managers

Correct Incorrect Correct answer

better verbal and text-oriented communicators

Correct Incorrect Correct answer

better at creating turbulence for the health of the organization

Correct Incorrect Correct answer

more creative and innovative problem-solvers, facilitators, and decision-makers

Correct Incorrect Correct answer

more effective change agents for team building, organization development and enhanced community safety

Correct Incorrect Correct answer

Immediacy is a versatile and widely applicable skill that enables leaders to deal with resolving issues before other problems can be addressed.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

A developmental change agent is:

another descriptive phrase for a transforming leader

Correct Incorrect Correct answer

a person who can facilitate the development of individuals, groups and organizations. needed in the years to come

Correct Incorrect Correct answer

needed in the years to come

Correct Incorrect Correct answer

all of the above

Correct Incorrect Correct answer

Specifying and facilitating consensus about group norms, values and beliefs results in:

decreased frequency of absenteeism

Correct Incorrect Correct answer

group cohesion

Correct Incorrect Correct answer

satisfied group members

Correct Incorrect Correct answer

A and B above

Correct Incorrect Correct answer

B and C above

Correct Incorrect Correct answer

When leading teams through change resistance, a new chief of police needs to prepare senior officers for change, honor their years of service, and sensitively work through career or retirement solutions suitable to each of them. As a result of these changes, the chief selects and builds a competent team with executive members who have high levels of credibility, competency, and motivation.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Appreciating the unique style tendencies of individuals is insignificant in the practice of credible leadership.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

Creating a Continuous Improvement Team (CIT) is the equivalent of leaders sending a clear signal to everyone on the team or in the organization that there will be several fundamental thrusts. Which of the following is NOT included?

People who agree to initiate major changes will be held accountable to make them happen to the best of their ability

Correct Incorrect Correct answer

Major strategic change will be intentionally initiated by a consensus amongst credible, caring, and competent leaders

Correct Incorrect Correct answer

It will be evidence-based (there will be a good reason for it) and intelligence driven (root cause or problems will be identified and solved)

Correct Incorrect Correct answer

Change will be occurring on a regular basis

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

Lincoln appealed to everyone’s basic sense of …

Self-preservation

Correct Incorrect Correct answer

Decency and Integrity

Correct Incorrect Correct answer

Fear of the unknown

Correct Incorrect Correct answer

Greed

Correct Incorrect Correct answer

According to this book, Lincoln had some very strong commitments to his duty as president. Select the correct commitments below.

Defend the Constitution

Correct Incorrect Correct answer

Preserve the Constitution

Correct Incorrect Correct answer

Protect the Constitution

Correct Incorrect Correct answer

Keep the country together

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

Attending skills:

involve both your behaviors and your attention

Correct Incorrect Correct answer

give you the appearance of being interested even when you aren't

Correct Incorrect Correct answer

include facing, squaring, eye contact, open posture, leaning and appropriate distancing

Correct Incorrect Correct answer

B and C above

Correct Incorrect Correct answer

all of the above

Correct Incorrect Correct answer

What skill involves the inner strength for self-control of emotions, judgments and pre-mature advice?

grounding

Correct Incorrect Correct answer

attending

Correct Incorrect Correct answer

listening

Correct Incorrect Correct answer

suspending

Correct Incorrect Correct answer

assertiveness

Correct Incorrect Correct answer

Problem-specification in law enforcement is not valued when trying to understand why employees demonstrate low performance or counter-productive workplace behaviors.

true

Correct Incorrect Correct answer

false

Correct Incorrect Correct answer

The skill of facilitating goal ownership is important because:

until people come up with the language to move ahead successfully, they don't change their approach or perform any differently

Correct Incorrect Correct answer

language locks goals into people's action systems

Correct Incorrect Correct answer

written goals are more than 50% more likely to be achieved

Correct Incorrect Correct answer

all of the above

Correct Incorrect Correct answer

none of the above

Correct Incorrect Correct answer

The final step of the consulting process is:

exploring the potential for working in concert

Correct Incorrect Correct answer

evaluating and reporting results

Correct Incorrect Correct answer

Achieved setting up programs to achieve objectives

Correct Incorrect Correct answer

specifying objectives to be achieved

Correct Incorrect Correct answer

setting general goals

Correct Incorrect Correct answer

Informal assessment in organizational development requires a person to informally engage in assessing and reporting needs, wants, fears, problems, opportunities, or threats in several different ways. This may be done:

by casually walking around and talking to people

Correct Incorrect Correct answer

through scheduling one-on-one or group interviews with key people, even over coffee

Correct Incorrect Correct answer

by listening to and learning about people's perceptions on issues they believe are important to the team's morale and performance.

Correct Incorrect Correct answer

All of the above

Correct Incorrect Correct answer

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